ANALYSIS OF THE BPJS PATIENT REGISTRATION INFORMATION SYSTEM USING THE FISHBONE METHOD IN CLINIC A BENGKULU CITY
DOI:
https://doi.org/10.58222/sdgs.v1i1.1008Keywords:
BPJS; Fishbone; p-care; SystemAbstract
Problem: Patient registration is an important part of health services for patients, where officers ask for patient personal data so that further services can be provided for patients. If patient registration goes well, patients will receive service more quickly. Based on the writing, there are problems with the information system application in the form of network problems or application errors which hinder the smooth registration of patients. Objective: To find out the BPJS patient registration information system at Clinic A, Bengkulu City using the fishbone method (man, material and machine). Method: The type of research is descriptive qualitative observational with a case study approach with the subject being registration officers and the object of the p-care application. The data used is primary data with the instrument being a questionnaire which is processed and analyzed univariate. Results: It is known that the man aspect has met the qualifications, only the officers working are non-medical records officers, the material aspect has fulfilled some of the officers' needs in implementing BPJS patient registration and the machine aspect often experiences errors/slow network so they have to carry out manual registration. It is hoped that the performance of the p-care application will be improved by carrying out responsive monitoring and evaluation so that the existing system is better suited to clinic needs, thus improving the quality of service.
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