JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik

Implementation of E-Government System in Improving Accessibility and Quality of Public Services in Depok City Regional Government

Annisa Yuniar Putri — 2025-06-30

This study evaluates the implementation of the e-Government system through the "Depok Single Window" (DSW) platform to enhance the accessibility and quality of public services in Depok City. A qualitative research method with a case study approach was employed to explore the effectiveness of DSW in facilitating online access to public services, such as business licensing, civil documentation, and public complaints. The findings indicate that DSW has improved the transparency and efficiency of service processes, despite challenges such as limited technological infrastructure and digital literacy gaps in suburban areas. Government policy support and community participation play crucial roles in the success of the implementation. This study recommends strengthening technological infrastructure in remote areas and digital literacy programs for the community. The government is also advised to conduct regular evaluations and system improvements based on user feedback to maintain service relevance. This research is expected to contribute to the development of technology-based governance and serve as a reference for other governments in implementing efficient and inclusive e-Government systems.

The Effect Of Implementation The Prospect Family Program (PKH) Effected The Welfare At Kedondong Raye

Inne Miftah Dewi — 2025-06-30

Prospect Family Program (PKH) is one of the policies carried out by the government to decrease poverty level in Indonesian. PKH is to increase quality of the poorest family. The research was conducted on people who are members of the Beneficiary Families (KPM) of the Prospect Family Program (PKH) in Kedondong Raye Village, Banyuasin Regency. The purpose of this paper is to determine the effect of the Prospect Family Program on Community Welfare in Kedondong Raye Village, Banyuasin Regency. The research method used is descriptive quantitative with a sample of 44 used purposive sampling technical approach Slovin formula. The method research is to find out the effect of Prospect Family Program variable effected to the welfare used simple regression analysis, partial significance test and the coefficient of determination (R Square). The analysis showed R square was 0.603, which means that the percentage of the prospect FamilyProgram (PKH) variable to welfare was 60.3%. The result of this research how Prospect Family Program effected Positively and significant to welfare At Kedondong Raye Banyuasin without the other variables not included in the regression method.

Social Work Practice Intervention in Dealing with Juvenile Delinquency Problems

Eka Nurwahyuliningsih — 2025-06-30

This writing aims to find out the interventions that will be carried out by social workers as professionals in providing assistance to children who experience juvenile delinquency problems. Nowadays, juvenile delinquency is increasingly prevalent and has become an important concern for the community and the government. The development of the times, such as advances in technology and information, urbanization, and changes in family parenting, contribute to influencing adolescent behavior. This research uses a literature study as a research approach, conducted by reviewing 34 reference sources consisting of news articles, scientific articles, and books that are in accordance with the chosen problem topic. Through content analysis, this study shows that there are four forms of juvenile delinquency including juvenile delinquency that causes physical harm to others, juvenile delinquency that causes material harm, social delinquency that does not cause harm to others, and delinquency that denies status. Being part of social problems, juvenile delinquency is one of the main focuses of social workers because of its wide impact on individuals, families and society. Social workers are oriented towards dealing with this problem using various approaches and methods oriented towards recovery and prevention. The stages of the intervention process provided by social workers consist of five stages, namely the initial approach, the assessment stage, the planning and contracting stage, the intervention stage, and evaluation and termination. Meanwhile, the factors that cause juvenile delinquency can be seen from parenting, the influence of the social environment, advances in technology, and information. Interventions carried out by social workers are holistic, integrated, and community-based, so that they are able to improve the social functions of the target group in order to experience better changes.

The Study of Tirta Lematang Water Supply Company Services Quality in Lahat Regency

Resty Seftiany — 2025-06-30

This research was conducted at the Tirta Lematang Regional Drinking Water Company Lahat. The aim of this research is to measure the quality of service at the Tirta Lematang Regional Drinking Water Company Lahat. In five dimensions of service quality (servqual), namely physical dimensions, reliability, responsiveness, guarantee and empathy, apart from that, it also identifies factors that influence the quality of service for the Tirta Lematang Regional rinking Water Change Lahat. This research is quantitative descriptive with the population being customers and employees of the Tirta Lematang Regional Drinking Water Company with a sample of 100 customers and 67 samples of employees. This research instrument uses a questionnaire. The results using gap analysis show that the gap value of the servqual dimension is negative (<0), so that the service quality of Tirta Lematang is not good. Furthermore, the factors that influence service quality are the availability of service infrastructure/facilities at Tirta Lematang. including using computerization, providing an overview of service flow, human resources related to the presence, commitment and responsiveness of Tirta Lematang officers to provide services. The results of research using SPSS Customer Perceptions and employee perceptions which show differences in results on the assurance dimension on customer perceptions are still considered very low. This has not yet achieved the customer's desire to get service from the Tirta Lematang Regional Drinking Water Company Lahat.

Outpatient Health Service Management At Siti Aisyah Regional Public Hospital In Lubuk Linggau City In 2024

Enjelina Sari — 2025-06-30

In accordance with Law No. 17 of 2023 concerning Health, health services include all types of activities and/or series of actions provided to individuals or communities directly to maintain and improve public health. These activities can be in the form of promotion, prevention, treatment, rehabilitation, and/or palliative care. Health services are carried out through various facilities provided by the central government, local governments, and/or the community. Hospitals are one example of health service facilities. This study aims to understand the management of health services for outpatients at the Siti Aisyah Hospital in Lubuk Linggau City. The method applied in this study is qualitative with a descriptive approach. The findings of this study indicate that the Outpatient Installation of the Siti Aisyah Hospital in Lubuk Linggau City still needs to pay attention to several aspects related to the comfort and needs of outpatients, such as improving facilities in the waiting room, improving toilet cleanliness, punctuality in service, performance of medical personnel including doctors and nurses, improving the friendly attitude of officers, and fair treatment of all patients.

The Role Of Bhabinkamtibmas In Improving The Positive Image Of The Police Institution Of The Republic Of Indonesia (Study In Pagar Jati District, Central Bengkulu Regency)

Bana Ramadhani — 2025-06-30

This study is to analyze and describe the Role of Bhabinkamtibmas in Building the Image of the Police Institution in Pagar Jati District, Central Bengkulu Regency. This study is included in qualitative research. This study was conducted in Pagar Jati District, Central Bengkulu Regency, the informants in this study were the Head of Bhabinkamtibmas, Members of Bhabin Kamtibmas, Pagar Jati Police and the community. This study is in the form of revealing the fact that based on the main duties of Bhabinkamtibmas Article 27 of Perkap No. 3 of 2015 there are seven main tasks, namely: (1) conducting visits to the community; (2) solving problems in the community (3) regulating and securing community activities; (4) receiving information on criminal acts; (5) temporary protection; (6) providing assistance to the community; (7) providing guidance and instructions. These seven stages must be passed, so that the role of Bhabinkamtibmas produced is in accordance with the main duties of Bhabinkamtibmas. Technically, Bhabinkamtibmas has carried out its main duties in accordance with the main duties of Bhabinnkatibmas. So that Bhabinkamtibmas has a good relationship with the community to be able to build a positive image of the police institution.